Polaris Digital / Privacy

Polaris Digital - Privacy Policy

Effective Date: July 17, 2025

Your privacy is important to Polaris Digital. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website polarisdigital.ca, use our services, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you:

- Visit our website.
- Register for an account or our services.
- Request a quote or consultation.
- Contact us for support.
- Make a payment.
- Sign up for newsletters or marketing communications.
- Participate in surveys.

The types of personal information we may collect include:

- Contact Information: Name, email address, mailing address, phone number.
- Account Information: Username, password, payment method details (though credit card numbers are typically handled directly by our payment processor, Stripe, and we do not store full credit card numbers).
- Service-Related Information: Information related to your design or software projects, specifications, feedback.
- Technical Data: IP address, browser type, operating system, referral source, device identifiers, website usage data (pages visited, time spent).
- Marketing Preferences: Your preferences for receiving marketing communications.
- Other Information: Any other information you voluntarily provide to us.

2. How We Use Your Information

We use the information we collect for various purposes, including:

- To Provide and Maintain Services: To operate, maintain, and provide the features and functionality of our services, including processing your requests and fulfilling our contractual obligations.
- To Process Payments: To process transactions for services purchased. (Note: Payment processing is handled by Stripe; we do not store full payment card details).
- To Communicate with You: To send you service-related notifications, updates, invoices, security alerts, and support messages.
- To Improve Our Services: To understand how our users interact with our website and services, to improve user experience, and to develop new features and offerings.
- For Marketing and Advertising: To send you promotional communications about our services, offers, and news that we believe may be of interest to you. (You will have the option to opt-out).
- For Security and Fraud Prevention: To protect our services, systems, and users from fraud, security threats, and other harmful activities.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

- With Service Providers: We work with third-party service providers who perform services on our behalf, such as payment processing (e.g., Stripe), hosting, analytics (e.g., Google Analytics), email delivery, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- For Legal Reasons: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the safety of our users or the public.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you for research, analysis, or marketing purposes.

4. Payment Processing (Stripe)

We use Stripe for payment processing. When you make a purchase, your payment information (such as credit card details) is collected and processed directly by Stripe. We do not store your full payment card details on our servers. Stripe's use of your personal information is governed by their Privacy Policy, which you can review at Stripe's Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Services and hold certain information. Cookies are small data files stored on your device. We use them for:

- Essential functionality: To make our website work correctly.
- Analytics: To understand how you use our website and improve it (e.g., Google Analytics).
- Personalization: To remember your preferences.
- Marketing/Advertising: To deliver relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

6. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Data Protection Rights

Depending on your location and applicable laws (e.g., GDPR for EU residents, CCPA for California residents), you may have certain rights regarding your personal data, including the right to:

- Access: Request access to your personal data.
- Rectification: Request correction of inaccurate data.
- Erasure (Right to be Forgotten): Request deletion of your personal data.
- Restriction of Processing: Request restriction of processing your personal data.
- Data Portability: Request transfer of your data to another organization.
- Object to Processing: Object to the processing of your personal data.
- Withdraw Consent: Withdraw your consent at any time where we relied on your consent to process your personal information.
- Lodge a Complaint: Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at support@polarisdigital.ca. We will respond to your request in accordance with applicable law.

9. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Polaris Digital
support@polarisdigital.ca

Contact Terms Privacy